Cancellation policy and applicable refund
If you cancel your requested booking for Local Services before you have received confirmation of your booking from the Company, we will cancel any pre-authorisation to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a reasonable time if possible.
If you cancel your requested booking for Local Services after you have received a Booking Confirmation, the following will apply:
If you cancel a booking that only includes time with a Local Host more than 7 days before the commencement of the services being provided to you, we will refund 100% of the Total Fees to you. No refunds will be made if you cancel less than 7 days before commencement of the services being provided to you.
If you cancel a booking that includes extras such as food, transport, tickets to attractions etc. more than 14 days before the commencement of the services being provided to you, we will refund 100% of the Total Fees to you less the costs of any tickets, transport and food costs that may have already been purchased on your behalf. No refunds will be made if you cancel less than 14 days before commencement of the services being provided to you.
If a Local cancels a booking after you have received a Booking Confirmation we may nominate as a suitable replacement another of the Company’s approved Locals to provide the Services you requested on their behalf. If we are unable to find a suitable replacement we will refund the Total Fees to you in full.
For bookings made through our Booking Services with a Third Party the cancellation and refund policies within the Third Party’s terms and conditions will be applicable, normally this means that no refunds are possible.
Children
Children must be accompanied by a paying adult.
Discounts and Coupons
All percentage discount voucher or coupon codes apply only to the time with the Local Host (and associated fees) and will not be applied to any package inclusions such as transport, food and tickets to attractions unless otherwise specified.
Price of Services
The prices of the Services provided will be as quoted on our site at the time you submit your order.
Prices for Services may change from time to time, but changes will not affect any Booking you have already placed.
The price of the Service includes VAT or the equivalent for jurisdictions outside the UK (where applicable) at the applicable current rate chargeable for the time being. However, if the rate of VAT or equivalent changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Services in full before the change in VAT takes effect.
Unless otherwise stated, prices do not include gratuities to the Locals, food and beverages and transfers to and from locations. Tips are up to you!
Photography
The Locals may carry out photography and/or video recording from time to time in different locations, which may feature Guests. By accepting these Terms, you agree that the Company may use such images indefinitely in any promotional, advertising or publicity material in any format whatsoever.
You agree that all Intellectual Property Rights in these images belong to the Company.
Our liability to you
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable or for any indirect or consequential losses or damages. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); and
- any breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples)
- Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
You may cancel a Contract if an Event Outside Our Control takes place and you no longer wish us to provide the Services. Please see your cancellation rights under clause
To cancel please contact us
Intellectual Property
Our Site and any materials incorporated on to this Site including, without limitation, any text, graphics, images, artwork, illustrations, photographs, animations, music, video, audio, audio-visual works, designs, logos, software and any other content are protected by copyrights, trademarks, design rights or other proprietary rights (Intellectual Property Rights) owned by the Company and/or its licensors.
Your use of our Site confirms that you agree that you will not infringe any of the Intellectual Property Rights.
Your right to use our Site and any materials incorporated on to or appearing on our Site is subject to your compliance with clause 15.2. Modification or use of any material or content on our Site for any purpose not permitted by the Company may be a violation of the Intellectual Property Rights.
The material on our Site may not be copied, reproduced, re-published, uploaded, posted, transmitted, distributed or used in any way unless specifically authorised by the Company. Using any material on our Site on any other website is prohibited unless specifically authorised by the Company.